Reviews from our clients

Why IKHLAS?

Strategic Locations

For pilgrims' ease and comfort, hotels are carefully handpicked to be closer to the Haramain.

Cashless Medical Treatment (MedicAssist)

In case of emergency, get treated with ease and speed

Earn Airasia Points

Redeem your points to travel, shop, feast and more on airasia Super App.

3x Guided Umrah

Make the most of your Umrah with guidance from experienced Mutawwif

Porter Service

Enjoy a smooth and worry-free Umrah journey with us

Umrah Gallery

Travel Processes

Pre Flight

  • Submission of documents after booking is confirmed
  • The Umrah course will be conducted 1 month before departure

In Flight

  • Comfortable flights
  • Experienced young mutawwif & mutawwifah guidance

At the Destination

  • Porter's service for the IKHLAS pilgirms
  • Scheduled activities for Umrah and Ziarah

Post Trip

  • IKHLAS will continue to provide services until the pilgrims arrive at their destination
  • IKHLAS will always be in touch with the pilgrims as SAHABAT IKHLAS

Umrah Package Survey

Simply register & answer the IKHLAS umrah survey below to improve our service!

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Frequently Asked Questions

What are the types of Umrah packages offered?

  1. Economy Package
  2. Premium Package
  3. Exclusive Package
  4. Hawa Package (Female groups)

What is in my Umrah package?

  • Flight tickets
  • Airport tax and fuel surcharge included
  • 5 nights in Medina
  • 5 nights in Mecca
  • Tourist visa
  • Accommodation, meals and drinks
  • Bus for tours and travel
  • 3 times Umrah with Mutawwif
  • Insurance (medical card)
  • Suitcases, duffel bags, ihram/telekung and Umrah guide book

What is the Umrah Standard Operating Procedure (SOP) during Covid-19?

  • Completed 2 doses of vaccine and 1 dose of booster. (Pfizer, AstraZeneca, Moderna, or Johnson & Johnson) and Sinovac 2 doses with 1 dose of booster.
  • No Covid-19 symptoms. If necessary, get a letter of confirmation from a doctor.
  • A valid passport for at least 6 months, 4 pieces of 4x6cm photos and an ACYW-135 vaccination record.

What documents are needed for visa application?

IKHLAS pilgrims need to prepare:

  • Passport that is valid for 6 months or more from the date of departure with 6 blank pages.
  • 4 pieces of 4x6cm photos with white background and 80% face size.
  • Proof of meningitis vaccine ACYW-135.
  • Copy of Covid-19 vaccine and booster injection certificate.

*Non-Malaysians, please consult IKHLAS officers for additional documents.

What type of vaccine is needed for Umrah?

  • 2 doses of Covid-19 vaccine and 1 dose of booster.
  • Meningitis vaccine ACYW-135.

Is there a need for an additional insurance?

Those who applied for tourist visa will be offered Covid-19 insurance by the Saudi Arabia government, which is valid for 1 month from the day of arrival. Should you need extra coverage, you are encouraged to take additional insurance.

When will the Umrah course be held?

Courses will be held a month before departure date and all pilgrims will be kept updated from time to time.

What is the deposit amount and when should I make full payment?

The deposit amount is RM1,000/person and it is non-refundable. Full payment should be made in less than 45 days from the departure date. Failure to comply with this requirement may result in trip cancellation.

Can someone with health problems register for Umrah?

If the individual has any chronic illness or is undergoing dialysis treatment, kindly inform IKHLAS.

Is there any Mutawwif (group leader) for the trip?

IKHLAS will provide an experienced Mutawwif from Malaysia to guide you throughout your Umrah journey.

What are the mobile applications needed during Umrah?

You need to download both Tawakkalna & Eatmarna apps in your smartphone.

  • Tawakkalna: To monitor the health & movement of pilgrims (similar to MySejahtera)
  • Eatmarna: To apply for Umrah permit, Raudah visits & Haram prayers.

When can I apply for Umrah slot and Raudah visits?

You can make your bookings after the Eatmarna application has been activated. Availability is subjected to vacancy.

What is the age limit to enter the mosque?

There is no age limit for tourists with visa to pray at the Grand Mosque and the Prophet's Mosque.

What are the flights provided for IKHLAS's Umrah packages?

It will be direct flights to Jeddah or Madinah on AirAsia, Malaysia Airlines or Saudia Airlines.

What is the baggage allowance for each guest?

All airlines provide free baggage allowance, but terms and conditions may differ, depending on the airline or airport authorities. Everyone will be notified of the conditions before their flights and it is the responsibility of the guest to pay the excess baggage charge.

Malaysia Airlines : 30 kg x 1 baggage

Saudi Airlines : 23 kg x 2 baggage

Air Asia X : 20 kg x 1 baggage

What meals will be provided in Mecca and Medina?

    Economy Package

    • Mecca (Breakfast, lunch and dinner)
    • Medina (Breakfast, lunch and dinner)

    Premium Package

    • Mecca (Breakfast)
    • Medina (Breakfast, lunch and dinner)

    Exclusive Package

    • Mecca (Breakfast)
    • Medina (Breakfast, lunch and dinner)

    Hawa Package

    • Mecca (Breakfast)
    • Medina (Breakfast, lunch and dinner)

    *We provide packaged food (dinner) upon arrival and the last day (dinner) on the way to Jeddah Airport/Medina Airport.

What mode of transportation is used for travel and tours during Umrah?

We provide air-conditioned bus for all IKHLAS pilgrims in Mecca, Medina and Jeddah.

Are the prices, dates and programs subject to change?

Dates and prices are subject to change but you will be notified of the changes beforehand. The itinerary is fixed, however, the day of the visit might change under certain circumstances (weather, etc).

Who do I contact for further enquiries?

You may visit our official website, social media or send an email to [email protected]

Hotline & Whatsapp : +60105486864