Ikhlas Com Travel Sdn Bhd (“Ikhlas.com”, “we”, “us”, “our”) is concerned about your right to privacy. Therefore, we together with our subsidiaries and affiliates, pledge to be responsible when gathering your personal information and to protect your privacy in every possible way. Although this Privacy Statement is not a contract and does not create any legal rights, it serves as an expression of our commitment to protecting private personal information.
We reserve the right to change, amend and/or vary this Privacy Statement at any time and will only publish the most updated version. To distinguish the version between old and latest, we will include the date of publication at the beginning of the Statement on our website at https://ikhlas.com/(“Website”).You are advised to keep up to date and read the latest version of the Statement each time of you visit before you starting using and completing transaction on the Website.
This Privacy Statement describes the information that we collect, how it is used, when it will be shared with others, and how we safeguard its confidentiality and security.
By visiting our website at www.ikhlas.com or visiting, assessing and/or using the IKHLAS mobile application (the “Website” or the “Mobile App”), you are deemed to have read and agreed to be bound by this Privacy Statement.
We collect and maintain information that you enter on our Website or give us in any other way (collectively, “Personal Information”). You can choose not to provide certain information, but you will not be able to enjoy all the features of our Website or Mobile App and services provided by us. Personal Information we collect from you helps us to personalise and continually improve your online experience. Here are the types of Personal Information that we may collect:
When you interact with applications created by us or our affiliates, we shall collect information about your location and mobile device. The information shall be used to provide you with location-based services such as search results and marketing content. You may decline to share your Personal Information with us, or disable location services on your mobile device at any time.
Most web browsers automatically accept cookies, but, if you prefer, you may set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to disable cookies.
There are 4 types of cookies used on our Website:
Generally, we use your Personal Information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services.
Followings are some of the examples, circumstances or purposes we use your Personal Information:
(collectively referred to as “Purpose”)
If you have elected to be a member, you will also be a participant in the AirAsia membership and BIG Loyalty Program that is administered by our subsidiary BIGLIFE Sdn Bhd. In such cases, your Personal Information will also be used to administer your membership and offer you the perks which you are eligible for under this program.
Please note that it is necessary for us to process your personal information for the Purpose, and without which we will not be able to provide the product and/or service that you have requested from us or to perform and/or carry out any of the above-mentioned Purpose. If you fail to provide us with Personal Information stated in the paragraph above, we may not be able to perform and/or carry out any of the Purpose.
We shall process and disclose your Personal Information with our parent company AirAsia Group Berhad and each of its respective subsidiaries, our subsidiaries and affiliates and/or third parties (within or outside the country where your Personal Information is collected), such as credit card verification providers, data analytics, marketing agency, travel service providers, travel-related businesses, partner airlines, airport authorities, customs, immigration authorities, safety and security personnel, parties which have business or contractual dealings with us and our subsidiaries or affiliates, and other third party who is able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party.
Your Personal Information can also be disclosed or transferred to any of our actual and potential assignee, transferee or acquirer (including our affiliates and subsidiaries), or in connection with any corporate restructuring or exercise including our restructuring to transfer the business, assets and/or liabilities.
Furthermore, our parent company AirAsia Group Berhad, its respective subsidiaries, our subsidiaries and us will jointly use Personal Information as well as cookies for the purposes as described in “Use of information collected” and “Cookies” respectively.
Whenever required by law, we will disclose your Personal Information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly.
As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfil your ever-growing needs. In order to realise this business aim, we will from time to time appoint, authorise or contract with strategic business partners. Your Personal Information may be disclosed to these business partners, authorised or contracted third parties, service providers or advertisers to make available promotions, offers, products or services, which may or may not belong to us but relate to the products or services you have elected to obtain from us.
However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services which are relevant to your transaction with us, or that you have selected or marked as interested in your member profile, will be shared with the respective business partners, service providers or third parties.
In the circumstances set out in this Privacy Statement where we share your Personal Information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by us, if not better. This does not apply where we are required by law to pass your information to a third party.
In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.
We do not sell or rent any of your Personal Information on our Website or Mobile App to any other parties. We may share anonymous and/or aggregated information about all our users with third parties.
For inquiries on management of Personal Information disclosed to, or shared with us and/or third parties hereunder, please see “Contact Information” section below.
Our headquarters is located in Malaysia. However, we may transfer and store your Personal Information on our servers located overseas. Such transfers are necessary pursuant to our contract with you and/or our contract(s) with the relevant third parties.
We will secure the storage in compliance with the minimum security measures prescribed under the Personal Data Protection Act 2010 of Malaysia, its regulation and standards, in the following manners:
We or any third party service providers engaged by us will obtain your consent to collect and use your Personal Information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. Where required by law, We will adopt an ‘opt-in' policy to obtain your express written consent when collecting your Personal Information. You shall be asked, for example, to sign a form or tick a box.
Generally, in using the Website or Mobile App, you consent to the collection and use of your Personal Information by us in the ways described above (which shall change from time to time) unless and until you inform us to the contrary. You shall submit a request to withdraw your consent at any time by contacting us. If you have provided us Personal Information of third party individuals in your travel party, you are required to obtain the individual's prior consent and you represent and warrant that you had or have their consent or are otherwise entitled to provide their personal information to us. By providing us Personal Information of third party individual(s), you also warrant that the individual(s) is informed of and consents to the terms of this Privacy Statement.
In most instances, it is obligatory for you to provide us with your Personal Information in order to allow us to satisfy your request or provide you with the service that you have requested for.
However, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from us.
You shall access your Personal Information by logging-in to your Member Profile on www.airasia.com or the Mobile App. We will need your assistance to ensure that Personal Information you provide to us is current, complete and accurate. If there are errors or changes to be made, please contact us and we will work towards either correcting it or discussing alternative actions with you. We will not correct your Personal Information upon request of a third party, unless such third party is able to demonstrate that you have provided the authority to such third party to work with us to correct your Personal Information.
We will be able to provide you your stored Personal Information upon receiving a request via our e-form.
We cannot distinguish the age of visitors to our Website or Mobile App. If you are a parent or guardian of someone under the legal age in your respective countries, who has provided us his/her Personal Information without your knowledge and consent, you shall request that we remove such information by contacting us.
Our Website and Mobile App contains links to other sites (“Third Party Sites”). Please be aware that we are not responsible for the privacy practices or content of those Third Party Sites. We encourage you to read the privacy statements of each site that collects information from you before submitting any personal information. Our Privacy Statement applies solely to information collected by us and does not apply to Third Party Sites.
By joining our email update service, you agree for us to contact you via email to inform you of our latest updates, products and services. If you do not wish to remain a subscriber, you are able to remove your details from the subscriptions list in Member Profile or you click “unsubscribe” from any newsletter you received.
For any queries, concerns or complaints in relation to our handling of your Personal Information or our Privacy Statement, please contact our Compliance Officer at [email protected].